It is pretty easy to get a payment processor but it’s not the same with tech support businesses. This is due to the high rate of chargeback risk involved. So when you are looking for a merchant account provider, you should always ask them certain questions before applying. These questions could go as follows:
Do you provide high-risk merchant account for tech support businesses?
Does the underwriting department approve of it?
What about remote tech support (if relevant)?
At times salesperson will assure you that they do provide service to tech support business and after you complete the process of applying for it, and send it for approval to underwriting department; you might find out that your application is rejected because they do not support tech support business.
Underwriter’s requirement
When you fill the application form for opening a high-risk merchant account for your tech support business, it is forwarded to the underwriting department for approval. The underwriter’s role is to make sure that the business is good for the credit card processor to take on and it’s worth the risk. Underwriter looks for any type of loopholes in your application and the likelihood of the credit card processor facing the losses on the account. This can occur due to the high number of chargebacks that went unpaid. Also, unpaid billing or fines imposed either by the government or card brand or the sponsor bank. These reasons are good enough for declaring a merchant as fraudulent and rejecting the application for a high-risk merchant account.
The business or merchant that looks stable, legitimate and have sufficient amount in the bank account to cover chargeback are more likely to get for approvals. Better the reputation of your business, more are the chances of getting merchant account approval. So, if you are applying for a merchant account, make sure that your bills are not due and chargebacks are clear. If you maintain your account regularly, then also there are good chances of your application approval.
Merchant Underwriting Process
The merchant account is basically a line of credit. In the case of chargebacks, the amount is cut from the merchant’s account. But, if there are not enough funds in the bank to pay for chargeback then the provider pays that amount right away to the customer. So the essential part of underwriting is to evaluate the risk level of the merchant’s business. Following are the things that provider review:
Check it out @ Merchant Underwriting Processing
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